Classroom Technology

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Need Technology Support in the Classroom?

If in need of in-classroom support in Boston, email [email protected] Monday through Friday from 6 a.m. to 9 p.m. ET, Saturday, 8 a.m. to 6 p.m. ET, and Sunday 1 p.m. to 5 p.m. ET for immediate support dispatch. Include the building name and classroom number in the subject of the email. For assistance for campuses outside of Boston, email [email protected].

Have a question or need support afterhours? Northeastern tech support is available around the clock in a variety of options. For technology questions or assistance, contact the IT Service Desk or visit the Tech Service Portal 24 hours a day, 7 days a week via: chat, email, or phone to find answers and explore services. Call 617.373.HELP [4357] to speak with a support representative, or email [email protected].

To check a status of a ticket, visit the Tech Service Portal. Under My Tickets, view ticket status and communicate with the agent working on the issue if needed. If calling the IT Service Desk for an update or letting your chair know about the problem, please provide the ticket number so that ITS staff can quickly locate the specific case.

Classroom Types

All registrar-managed classrooms are configured as described below. Please refer to the classrooms by type listings later on this page to see which classrooms are included.

NUflex Auto and Manual Classrooms

Classrooms equipped with NUflex technology support conferencing tools such as Zoom or Microsoft Teams and uniquely support digital flexibility by providing professional quality cameras and mics to ensure optimal video and audio quality.

NUflex Auto classrooms have full NUflex capabilities including the ability to have the cameras switch between active speakers.
NUflex Manual classrooms have cameras that may be manually switched between different views of the room.

Access the Legacy NUflex Classroom Quick Guide

Access the Updated NUflex Classroom Quick Guide

NUflex Carts

NUflex Mobile and Studio carts are strategically placed in or around classroom locations to provide learning flexibility. Mobile carts feature a single 65″ display, while Studio carts have two 65″ displays to enable separate views for content and for video meetings.

Access NUflex Carts Quick Guide

Access Modified NUflex Carts Quick Guide

Standard

Standard classrooms support conferencing tools such as Zoom or Microsoft Teams. To ensure optimal audio quality, instructors can request a wireless Lav microphone prior to arriving in the classroom.

Access the Standard Crestron Classroom Quick Guide

Access the Standard Push Button Classroom Quick Guide

Global Learning Spaces

Global Learning Spaces remove the technical barrier of virtual presenting and collaborating by being simple, easy to use, and consistent across all rooms with this technology. Classrooms include a mix of spaces with hardwired devices and carts with Teams technology. All spaces functionally operate in the same way and offer the same resources.

Access the Global Learning Spaces Quick Guide

Classroom Features Comparison

The chart below helps to visualize the features available for each classroom type. All registrar-managed classrooms will have a computer, audio speakers, instructor mics and a lectern or table for instructors at the front of the room.

Room Feature	NUflex Auto	NUflex Manual	NUflex Carts	Standard	Global Learning Spaces
Cameras	Professional quality cameras that can auto switch between active speakers	Professional quality cameras that be switched between active speakers to focus on instructors and students	Fixed on cart	Pan-Tilt-Zoom camera to capture instructor and fixed camera for students	Pan-Tilt-Zoom camera with AI Autoframing to capture the instructor as they move about the front of the room
Lecture Capture Microphones*	Professional quality ceiling-mounted mics that can auto switch to pickup active speakers	Professional quality ceiling-mounted mics that can be manually switched between active speakers	4-6 shotgun mics for instructor and students	2 ceiling-mounted mics for instructor and handheld mic for students	Directional microphones in ceiling or below the room display.
Projector or Display	Projector	Projector	Mobile Cart – 1 display Studio Cart – 2 displays	Projector	Projector(s) or Display(s) depending on room size
Wireless Display	Solstice	Solstice	Solstice	Available in some rooms	Via Teams meetings
HD Audio/Video Conferencing				Available, but may be limited in quality due to existing room hardware	Available, One-touch join
Touch Panels				Available in some rooms. Other rooms have push button panels.
Digital Whiteboard	Not available	Not available	Not available	Not available	In some rooms via Whiteboard cameras or touch-display are available. Both Whiteboard and Touch Displays support same functionality.

NUflex Auto

Cameras	Professional quality cameras that can auto switch between active speakers
Lecture Capture Microphones*	Professional quality ceiling-mounted mics that can auto switch to pickup active speakers
Projector or Display	Projector
Wireless Display	Solstice
HD Audio/Video Conferencing
Touch Panels

NUflex Manual

Cameras	Professional quality cameras that can be switched between active speakers to focus on instructors and students
Lecture Capture Microphones*	Professional quality ceiling-mounted mics that can be manually switched between active speakers
Projector or Display	Projector
Wireless Display	Solstice
HD Audio/Video Conferencing
Touch Panels

NUflex Carts

Cameras	Fixed on cart
Lecture Capture Microphones*	4-6 shotgun mics for instructor and students
Projector or Display	Mobile Cart – 1 display Studio Cart – 2 displays
Wireless Display	Solstice
HD Audio/Video Conferencing
Touch Panels

Standard

Cameras	Pan-Tilt-Zoom camera to capture instructor and fixed camera for students
Lecture Capture Microphones*	2 ceiling-mounted mics for instructor and handheld mic for students
Projector or Display	Projector
Wireless Display	Available in some rooms
HD Audio/Video Conferencing	Available, but may be limited in quality due to existing room hardware
Touch Panels	Available in some rooms. Other rooms have push button panels.

Teams Classrooms

Cameras	Pan-Tilt-Zoom camera with AI Autoframing to capture the instructor as they move about the front of the room
Lecture Capture Microphones*	Directional microphones in ceiling or below the room display.
Projector or Display	Projector(s) or Display(s) depending on room size
Wireless Display	Via Teams or Zoom meetings (Link KB)
HD Audio/Video Conferencing	Available, One-touch join
Touch Panels
Digital Whiteboard	In some rooms via Whiteboard cameras or touch-display are available. Both Whiteboard and Touch Displays support same functionality.

*Instructors can request instructor mics to amplify their voices if desired in addition to the existing mics already available in classrooms. There are three types of mics already in the classroom including ceiling mics, wireless handheld mics, and lapel mics. This will amplify the voices in the room for the benefit of students. This microphone type is not compatible with personal devices or laptops. 

Learn how to request and use Classroom Mics.

Find Your Classroom

Read about the capabilities in the classrooms across Northeastern’s global network, download QuickStart guides, and search for classrooms by type and building.

Additional NUflex Classroom Resources

Demonstrations, quick guides, consultations, and other training options are available to help instructors teach with digital flexibility and work with NUflex classroom technology. Visit the ITS Training website find these resources and learn more.

Browse NUflex training options